Delete Your ColorSnap Data

No Account Required

ColorSnap does not ask you to register, and there is no ColorSnap username or password. Sending a message through Help & Support does not create an account either; it only sends that one message along with the details listed further down this page. Because ColorSnap has no online account, there is no profile to close and no sign-in to remove. This page covers the two things that can actually be deleted: the information stored on your device, and any information you previously submitted through Help & Support.

Data Stored on Your Device

During normal use, ColorSnap keeps its information on your device rather than on our servers. Depending on how you have used the app, that can include your saved color history, your favorite colors, your app preferences, your Smart Sample settings, whether onboarding has been completed, and the anonymous installation identifier that is included with Help & Support requests.

You can remove this information yourself in any of the following ways:

• Use the Clear History, remove favorite, and reset options available inside ColorSnap.
• Clear ColorSnap's app data through your Android system settings, under Apps → ColorSnap → Storage.
• Uninstall ColorSnap, which removes the app data stored on that device, including the installation identifier.

Uninstalling ColorSnap does not delete Help & Support requests that were already submitted, because those messages were sent to our support service before the app was removed. Use the steps in the next section to request deletion of that information.

Request Deletion of Support Data

If you contacted us through ColorSnap's Help & Support feature, you can ask us to delete the information that was submitted with your request. Deletion requests are handled by email:

1. Send an email to support@syedshahbazhussain.com
2. Use a clear subject such as ColorSnap Data Deletion Request
3. Ask us to delete the information you previously submitted through ColorSnap Help & Support.
4. Include the email address you used when you sent the original support request, so the relevant records can be located.
5. If you still have it, add the ColorSnap support reference ID that was shown after your request was sent. It helps us find the exact request faster, but it is not required.

Please do not send identity documents, passwords, device identifiers, or other sensitive personal information. None of that is needed to process a deletion request.

If your device does not open email links, write to us manually at support@syedshahbazhussain.com using the subject line above.

Information You Can Request to Delete

Where the information can be associated with your request, deletion can cover the support details that were submitted with it:

• The email address you provided
• The optional name you provided
• The support category you selected
• The subject of your request
• Your support message
• The optional screenshot you attached
• The app version
• The platform, such as Android or iOS
• The operating system version
• The device model
• The locale or language setting
• The anonymous installation identifier stored with that request
• Other technical details recorded with that support request

Color history, favorites, preferences, and Smart Sample settings are not listed here because they are never sent to our support service. They stay on your device, and you remove them there.

Information That May Be Retained

Some information may be retained when reasonably necessary for security, fraud or abuse prevention, resolving disputes, complying with applicable legal obligations, or maintaining records required by law. Any retained information will be limited to what is reasonably necessary for those purposes. Copies may also remain for a limited time in routine backups or mail systems until they are replaced in the normal course of operation.

Local Data and Support Data at a Glance

Processing Time

We will review valid deletion requests and process them within a reasonable period, subject to applicable legal, security, and operational requirements. If we need more information to locate your records, we will reply to the address you wrote from.

Need Help?

For questions about data deletion or privacy, contact support@syedshahbazhussain.com. This page covers ColorSnap: Color Identifier, developed by Syed Shahbaz Hussain.

You can also read the full ColorSnap Privacy Policy or return to the ColorSnap homepage.